Home care agencies provide services that range from home support such as cleaning, cooking and running errands to help with transportation to MD appointments and more. To receive quality assistance, it is important to know what questions to ask so that you hire the home care agency that's right for you. To help you sort through your options, ask questions to help you evaluate the services. There are several facets to home care, and asking the right questions up front can help you choose the best agency for your needs.
1. Is the agency licensed by the state? Most states, but not all require
agencies to be licensed.
2. Can the agency provide references?
3. Is the staff experienced and knowledgeable with aging adult issues?
4. What experience does the person have that will be providing care for
your loved one?
5. Is the agency insured?
6. Does everyone seem helpful and friendly?
7. Will the agency work directly with you, your family members
or doctor?
8. How does the agency provide client confidentiality?
9. Does the agency keep you well informed about your loved ones care?
10. Is there a person that is always available to you for any concerns or
questions you may have?
11. If issues arise how quickly will they be resolved?
12. Are the caregivers fully background screened and reference checked
for your loved one's safety?
Asking questions can eliminate any problems up front. You can see a list of services we provide at http://www.heartsofgoldhomecare.com/ if you require care for you or your loved one in the Lake or McHenry County Illinois area.
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